Frequently Asked Questions

  1. Can I return an order?
    If you are not satisfied with your order and would like to return it, please take a look at our general conditions concerning the return of goods.
  2. To which countries do you ship orders?
    Your order can only be delivered in Belgium. However, if you are a foreign company, you can still place your order and come and pick it up at our central warehouse in Waregem (address: Mannebeekstraat 2 – gate 29, 8790 Waregem)
  3. How quickly will I receive my order?
    The average processing time for your order is approximately 7 working days. If you wish to collect the product from our central warehouse, you can count on approximately 3 days to prepare the order for you.
  4. Can I also collect my order?
    We offer delivery on site (only in Belgium!) or collection from our premises in Waregem (address: Mannebeekstraat 2 – gate 29, 8790 Waregem). Please state clearly in your order how you wish to receive the goods.
  5. How do I find the right device?
    If you have doubts between different models, or if you are not sure which machine is the most suitable for your application, please do not hesitate to contact us at webshop@tvhequipment.com. Our specialists will be happy to help you!
  6. Will I receive a confirmation of my order?
    When you have completed your order, you will receive a confirmation e-mail. This clearly states which goods you have ordered and when they will be available.
  7. What payment methods do you offer?
    Through our reliable payment partner you can pay your order with bancontact, payment app or credit card.
  8. When will my product be back in stock?
    If you would like to be kept informed when the product is back in stock, please let us know at webshop@tvhequipment.com. As soon as it is available again, we will contact you.
  9. Do you also have a physical shop?
    TVH Equipment has several branches in Belgium. However, you can only collect your goods from our central warehouse in Waregem (Mannebeekstraat 2 – gate 29, 8790 Waregem).
  10. What does Li-ion mean?
    A lithium-ion battery or Li-ion battery is a rechargeable battery that is increasingly used for electrical machines, mainly because of its high energy density, short charging time and long service life. Li-Ion batteries also easily tolerate intermediate charges, in contrast to the classic lead-acid batteries. For more information, please click here.